FAQ

What if I need to change my order?

If you need to make a change to your order, update your shipping address or cancel an order, please email your name and order number to alltiedupknits@gmail.com. We can only make changes if your order hasn’t been processed or shipped.

We will get back to you within 48 hours from the time you place your request.

When will my order ship?

Most orders are shipped within 24 hours and arrive within 3-8 days.

How do I start a return?

If for any reason you're not satisfied, please email us at alltiedupknits@gmail.com. Returns will be accepted within 14 days of receiving your product. The items must be unwashed and returned in its original packaging.

Some custom orders cannot be returned. If there is an issue with the product, please email us as soon as possible.

What is your turnaround time for custom orders?

7-10 days for processing and creating orders. 3-8 additional business days for shipping.

This may vary during the holiday season and by item.

What if I am in a hurry to get my order?

Please reach out via email to alltiedupknits@gmail.com before placing your order if you need your item urgently. This will help ensure that we can meet your shipping deadline. Keep in mind that all our products are handmade, so they require some time to create. We appreciate your understanding of our turnaround time, and we'll do our best to accommodate your needs!

How do I order a custom item?

Send an email to alltiedupknits@gmail.com or fill out the inquiry form below with the vision you are wanting. I offer different colors, patterns and sizes. These orders will take longer due to ensuring I have the desired yarn in stock.

These items are final sale and cannot be returned or exchanged!

What are the blanket sizes?

Baby: Approximately 25x35"

Small: Approximately 35x50"

Medium: Approximately 40x60"

Large: Approximately 50x60"

Since the blanket is crafted by hand, slight variations in size are expected, making each one uniquely special.

If you would like a custom size, please send an inquiry before placing your order.

Inquiry form